Card Services Terms of Use

Last Updated June 08, 2026

1. Introduction and Definitions

1.1 Introduction

These Terms of Use ("Terms") constitute a legally binding agreement between you, an individual using the Services for personal, non-commercial purposes ("User", "You", or "Your"), and SEARAY INVESTMENTS CORP., a company duly incorporated under the laws of The Republic of Panama, with its registered address at Global Bank Tower, 18th Floor, Suite No. 1801, 50th Street, Republic of Panama, Panama City ("Company", "We", "Us", or "Our").

These Terms govern your access to and use of the Company's card-related products and services, including, but not limited to:

  • Application for, issuance, activation and use of branded virtual payment cards ("Cards"),
  • Account creation and management,
  • Compliance verification (KYC/AML),
  • Related support and functionalities (collectively, the "Services").

The Services are provided under a white-label program and are enabled through a licensed third-party partner, including regulated card issuers and payment processors ("Partner"). The Company does not act as a bank, card issuer, electronic money institution, or custodian of funds. All funds associated with the Cards are held and managed by the Partner.

By accessing or using the Services, You confirm that:

  1. You have read, understood, and agree to be bound by these Terms;
  2. You accept and agree to comply with all applicable policies referenced herein, including the Privacy Policy, AML Policy, Partner's Policies and applicable Cardholder Agreement, which is incorporated by reference;
  3. If You do not agree with these Terms, You must immediately cease using the Services.

1.2 Definitions

For the purposes of these Terms, the following definitions apply:

Account — a user profile created by the User to access the Services.

Card — a virtual payment card branded by the Company and issued by a licensed Partner.

Cardholder Agreement — separate terms and conditions governing the issuance and use of the Card, issued by the licensed Partner, which are legally binding between You and the Partner, and prevail in case of conflict with these Terms.

Company — the entity providing access to the Services under these Terms, acting as program manager and interface provider.

Partner — a licensed third-party service provider, including card issuers, payment processors, and financial institutions, responsible for card issuance, settlement, and funds handling.

Services — the Company's card-related services, including onboarding, compliance verification, account access, and user support.

User — a natural person using the Services solely for personal, non-commercial purposes.

2. Eligibility

2.1 General Eligibility

To use the Services, you represent and warrant that:

  • You are at least 18 years of age and have full legal capacity to enter into these Terms;
  • You are acting solely for personal, non-commercial purposes;
  • You are not located in, nor are a resident of, any Restricted Jurisdiction listed in Section 12;
  • You have not been previously suspended or prohibited from using the Services;
  • Your use of the Services complies with all applicable laws and regulations.

The Company performs full KYC/AML verification in accordance with its policies. Access to the Card service will only be granted upon successful completion of these procedures, ensuring compliance with applicable eligibility requirements.

2.2 Cardholder Agreement and Partner Compliance

The Card is issued by a licensed third-party partner (the "Partner") and is governed by a separate Cardholder Agreement, which is legally binding between You and the Partner.

By applying for or using the Card, You acknowledge and agree that:

  • The Cardholder Agreement forms a legally binding agreement solely between You and the Partner;
  • You are responsible for all actions performed under your Account and associated Card;
  • The Company is not a party to the Cardholder Agreement and shall not be responsible for the obligations, transactions, financial performance of the Partner or any losses resulting from Card usage;
  • In case of any inconsistency between these Terms and the Cardholder Agreement, the Cardholder Agreement shall prevail with respect to the Card;
  • Your use of the Card is subject to the Partner's terms, in addition to these Terms;
  • The Partner may conduct additional KYC/AML or compliance checks in accordance with its own policies.

By using the Services and activating a Card, you acknowledge and agree to be bound by the Cardholder Agreement in addition to these Terms.

2.3 Personal Responsibility

You agree that:

  • Your use of the Card and Services is lawful and does not violate any applicable laws or regulations;
  • You will not attempt to bypass eligibility requirements, submit false information, or otherwise misrepresent yourself;
  • You remain responsible for all actions performed under your Account or associated Card.

2.4 Cooperation with Investigations

You agree to cooperate fully with the Company or regulatory authorities in any investigation related to:

  • Fraud, money laundering, terrorist financing, or other illicit activity;
  • Suspicious transactions or violations of KYC/AML policies;
  • Compliance with applicable laws or legal orders.

Failure to cooperate may result in account suspension, restriction, or termination, without refund of fees paid, as permitted by law.

3. Account Registration and Security

3.1 Creating an Account

To access the Services, including the Card service, You must register an Account with the Company by providing accurate, current, and complete information as requested.

By creating an Account, You agree to:

  • Provide truthful and complete information
  • Promptly update your Account information to maintain its accuracy;
  • Complete the Company's AML/KYC verification procedures prior to activation of the Card.

The Company reserves the right to suspend or terminate Accounts if information is found to be inaccurate, incomplete, or outdated, or if KYC/AML verification fails.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password, and for any activity that occurs under your Account.

You agree to:

  • Restrict access to your Account and never share login credentials with third parties;
  • Notify the Company immediately if you suspect unauthorized access or security breaches;

The Company is not liable for any losses resulting from unauthorized access caused by your failure to secure your Account.

3.3 Personal and Non-Transferable Use

Your Account is for personal, non-commercial use only. You may not transfer, delegate, or share your Account with any third party.

By using the Card service, you acknowledge that you remain responsible for all actions performed under your Account and associated Card.

3.4 Single Account Policy

Each User may maintain only one Account. Creating multiple Accounts to circumvent restrictions, limits, or KYC/AML procedures is strictly prohibited and may result in suspension or termination of all Accounts.

4. Description of Services

4.1 Overview of Services

The Company provides access to branded virtual payment cards and related Services through its platform. The Services include, without limitation:

  • Application for and activation of virtual Cards;
  • Management of your Account related to Card access and usage;
  • Compliance verification (KYC/AML) and eligibility checks;
  • Support and communication regarding your Account and Card.

The Services are program-managed by the Company and enabled through a licensed third-party Partner. All Cards are issued, maintained, and managed by the Partner under the applicable Cardholder Agreement.

4.2 Partner-Managed Card Funds and Financial Services

You acknowledge and agree that:

  • The Company does not act as a bank, electronic money institution, or custodian of funds in relation to the Card, and does not hold or control any funds loaded to or used through the Card;
  • All funds associated with the Card, including balances, transactions, and settlements, are held, safeguarded, processed, and managed solely by the Partner or other licensed financial institutions involved in the card program, in accordance with applicable laws and regulations;
  • The Partner is solely responsible for card issuance, transaction processing, settlement, account funding mechanisms, balance management, and all other card-related financial services;

4.3 Company's Role and Limitations

While providing access to the Services, the Company:

  • Facilitates onboarding and Card activation for Users;
  • Conducts AML/KYC verification and ensures Users meet eligibility requirements;
  • Provides a user interface and customer support for accessing and managing the Account and Card;
  • May notify Users of updates, changes, or issues related to the Card, subject to the Partner's policies.

The Company does not guarantee transaction approval, fund availability, or any financial performance of the Card or Partner. The Company's role is limited to program management, compliance checks, and account interface.

5. KYC / AML Requirements

All Users requesting access to the Card service must complete the Company's AML/KYC verification procedures prior to card activation. These procedures include, without limitation:

  • Providing accurate, complete, and up-to-date personal information, identity documents, proof of address, and any other information or documentation reasonably requested by the Company for the purposes of identity verification, due diligence, and compliance with applicable laws and policies;
  • Promptly update any changes to your personal information, including identity documents, contact details, and address;
  • Responding promptly to any additional requests by the Company to satisfy regulatory obligations;
  • Ensure that all information submitted complies with applicable laws and does not misrepresent your identity or status.

Agreeing to the Company's AML Policy and Privacy Policy. The Company reserves the right to refuse, suspend, or terminate access to the Services, including the Card, if Users fail to comply with policies.

Failure to comply with these requirements may result in suspension, restriction, or termination of your access to the Services, including the Card.

6. Fees and Payments

6.1 Fees

The Company may charge fees for the use of the Services, including, without limitation:

  • Card issuance or activation fees;
  • Transaction fees (e.g., payments, card funding, withdrawal or transfers);
  • Currency conversion fees, if applicable;
  • Administrative fees for account management or support.

All applicable fees will be made available to the User prior to Account creation and before applying for and using a Card, including through the Company's interface or applicable fee schedule.

By creating an Account and using the Services, including applying for or using a Card, You acknowledge that You have reviewed and agree to pay all applicable fees as disclosed.

6.2 Payment Methods

Payments for Services must be made using the payment methods specified by the Company.

By providing payment information, you authorize the Company to charge all applicable fees to your selected payment method. If a payment is declined, the Company may suspend or restrict access to the Services, including the Card, until payment is successfully completed.

6.3 Currency Conversion

Transactions in a currency other than your Card's base currency will be converted at the exchange rate set by the Partner (e.g., Visa/Mastercard) at the time of processing, plus an applicable conversion fee as disclosed.

6.4 Changes to Fees

The Company reserves the right to modify fees at any time, with notice provided via the Company's website or email to Users.

Continued use of the Services after such changes constitutes your agreement to the updated fees. All fees are subject to applicable laws and regulatory requirements.

7. Refunds

All payments for Services are non-refundable unless required by applicable law. The Company may, at its sole discretion, consider refund requests submitted in writing to [email protected] within ten (10) days of the transaction. Refunds may be denied if the request does not comply with these Terms or is deemed fraudulent.

8. Intellectual Property

All content, trademarks, logos, software, graphics, designs, and other materials associated with the Services, including the Company's website, platform, and branded virtual Cards, are owned by or licensed to the Company.

Nothing in these Terms grants you any ownership or other intellectual property rights in the Services, the platform, or the Card.

You must not reproduce, reprint, publish, modify, distribute, display, transmit, license, transfer or otherwise exploit Content or technology from the Website without Company's prior written consent.

Violation of any of the intellectual property rights of the Company is strictly prohibited.

9. Prohibited Activities

You agree not to use the Services for any of the following activities:

  • Fraud, identity theft, or use of stolen payment instruments.
  • Transactions involving illegal goods or services, including but not limited to narcotics, weapons, or counterfeit items.
  • Activities related to money laundering, terrorist financing, or other financial crimes.
  • Operations in or with entities/persons from Restricted Jurisdictions (see Section 12).
  • Use of the Services for Prohibited Categories listed in Section 13.
  • Attempting to bypass restrictions, create multiple Accounts, or provide false information.
  • Sharing or transferring your Account or Card to third parties.
  • Engaging in activities that violate the intellectual property rights of the Company or third parties.

The Company reserves the right to monitor your use of the Services and take action, including suspension or termination, if we suspect any Prohibited Activity.

10. Limitation of Liability

The Services are provided on an "as is" and "as available" basis without warranties of any kind. To the fullest extent permitted by law, the Company, its affiliates, and Partner will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or funds, arising from:

  • Your use of or inability to use the Services.
  • Delays, errors, or interruptions caused by technical failures, third-party actions, or regulatory restrictions.
  • Unauthorized access to your Account due to your failure to secure credentials.

11. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, officers, employees, and Partners from any claims, losses, damages, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms.
  • Your violation of applicable laws or third-party rights.
  • Your engagement in Prohibited Activities or use of the Services in Restricted Jurisdictions.

12. Restricted Jurisdictions

The Services are not available to individuals located in, ordinarily resident in, or otherwise associated with jurisdictions designated as restricted, prohibited, or high-risk under the Company's AML Policy.

The list of such Restricted Jurisdictions is set out in Section 9 of the AML Policy, as amended from time to time.

By accessing or using the Services, You represent and warrant that You are not located in, a resident of, or otherwise subject to any Restricted Jurisdiction as defined in the AML Policy.

The Company reserves the right to restrict, suspend, or terminate access to the Services if You are found to be in breach of this provision or if required by applicable law, regulation, or Partner requirements.

13. Prohibited Categories for Transactions

Users are prohibited from using the Services for transactions related to the following categories:

  • Cryptocurrency mixing/tumbling services or privacy coins without explicit approval.
  • Adult entertainment or pornography.
  • Arms trading or weapons manufacturing.
  • Casinos, gambling, or gaming services.
  • Illegal drugs or marijuana-related services (even if legal in your jurisdiction).
  • Financial pyramids or unregistered investment schemes.
  • Mining operations.
  • Stock promotion or speculative trading.
  • Waste management or hazardous materials.

The Company reserves the right to reject or reverse transactions related to these categories and may suspend or terminate your Account.

14. Suspension and Termination

The Company may, at its sole discretion and without prior notice, suspend or terminate your access to the Services for reasons including, but not limited to:

  • Violation of these Terms or other applicable policies.
  • Suspected engagement in Prohibited Activities or transactions in Restricted Jurisdictions.
  • Failure to comply with KYC/AML requirements.
  • Regulatory or legal requirements.

Upon termination, any remaining funds will be returned to your Cryptomus account in your name, subject to applicable fees and legal restrictions. You may request termination of your Account by submitting a written request to [email protected], provided all obligations are fulfilled.

15. Changes to the Terms

The Company reserves the right to modify these Terms at any time. Changes will take effect upon posting on our website or notification via email. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

16.1. Governing Law

These Terms are governed by the laws of Panama, excluding its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2. Dispute Resolution

Any disputes, claims, or issues relating to Card transactions, balances, fees, chargebacks, reversals, or Card usage shall be submitted by the User via email to [email protected] for initial review and coordination.

Such disputes shall be handled in accordance with the applicable Cardholder Agreement and the Partner's procedures. The Company may facilitate communication between the User and the Partner; however, the Company does not determine and shall not be responsible for the resolution process or the financial outcome of such disputes, which remains the sole responsibility of the Partner.

Any disputes arising from these Terms will first be addressed through good-faith negotiations. If unresolved within thirty (30) days, disputes will be submitted to the exclusive jurisdiction of the courts of Panama City, Panama.

17. Miscellaneous

17.1. Force Majeure

The Company is not liable for delays or failures to perform due to events beyond our reasonable control, including natural disasters, wars, or regulatory actions.

17.2. Entire Agreement

These Terms, along with referenced policies (e.g., Privacy Policy, AML Policy, Partner's Policies and Cardholder Agreement), constitute the entire agreement between you and the Company, superseding any prior agreements.

17.3. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.4. No Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

17.5. Assignment

The Company may assign its rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our prior written consent.

17.6 Language

These Terms are provided in English. Any translations are for convenience only, and the English version prevails.

18. Contact Information

For questions or support, contact us at: Email: [email protected]